Customer Success Manager

Job overview:

Location: Chania (Greece) or Athens (Greece) or Limassol (Cyprus) or Remote
Position type: Full Time, Permanent

What you'll do and how you'll make an impact:

We are looking for a technically savvy Customer Success Specialist who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You will:

  • Develop and manage client portfolios
  • Drive adoption and make sure customers use LearnWorlds to its full extent
  • Focus on customer loyalty and build close long-term client relationships
  • Sustain business growth and profitability by maximizing value
  • Hold product demonstrations for customers
  • Improve customer onboarding processes
  • Mediate between clients and LearnWorlds
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Be part of product design and product development discussions with your input

Requirements

  • At least 2+ years of experience in Customer Support, Customer Success or Sales
  • Experience in SaaS would make a huge difference
  • BS or BA degree in Marketing, Communications or other related fields
  • Highly organized and able to multi-task with strong time management skills
  • Self-driven and proactive nature
  • Excellent English communication and interpersonal skills
  • Tech-savviness and ability to learn new software
  • Knowledge of customer success processes
  • Basic understanding of digital marketing principles will be a plus
  • Passion for service, positive attitude and a team player
  • Calm and fast problem-solver

Benefits

  • Competitive salary and a bonus scheme
  • Private life and health insurance plan for you and you family
  • Fully remote work if you prefer to work from home
  • Work in one of the top five e-learning courses platform with customers in more than 100 countries
  • An opportunity to grow alongside us and shape the look and feel of tomorrow’s e-learning
  • An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
  • Continuous training and mentoring opportunities. Access to books, resources, training, and conferences
  • Culture committed to work-life balance and flexible hours
  • Annual company retreats (see the video of our latest retreat)
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About Us

LearnWorlds is a fast-growing, innovative, e-learning company serving customers in over 100 countries. Founded in mid-2014, we are a passionate company with offices in Greece and Cyprus. LearnWorlds is driven by a highly competitive team, that leads by example, with strong background in e-learning, innovation and digital technologies. We design and implement optimal digital learning experiences and help our clients satisfy their students while maximizing their profits.