Report
2026 State of AI in Customer Education
Discover how customer education teams are using AI today, and what will define the next era. Includes benchmarks, budgets, and ROI insights from 270+ leaders.
Download the report today
Why download this report?
This report is for customer education leaders, instructional designers, and enablement and ops teams looking for in-depth insights on the use of AI in the field, plus actionable steps for 2026. Discover benchmarks, budgets, and what the best customer education teams are doing now.
Overview
Budgets are modest, ownership is fuzzy, and AI is still strongest in early content workflows only. In-product learning is gaining momentum but quality, guardrails, and systems remain the real differentiators. Download the report to get the full story.
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Chapter 1:
A word from LearnWorlds' CEO
- Learn why AI scales your strengths and your weaknesses, and why strategy matters more than speed
- See how mature CE teams use AI to free up time for design, relationships, and real instructional quality
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Chapter 2:
Main takeaways
- Discover what's shaping AI in CE today on a high level
- Explore 10 data-backed insights on adoption, ROI expectations, skills gaps, tools, risks, and the emerging maturity gap
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Chapter 3:
Methodology and demographics
- Get a clear view of the 274 survey respondents and 12 expert interviewees shaping the findings
- See diverse AI pilots and use cases, discover industry and company size breakdowns, and more
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Chapter 4:
Key findings
- Discover how teams use AI for drafting, repurposing, updating, and accelerating the early content lifecycle
- Explore the real obstacles and learn how to overcome them
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Chapter 5:
The way forward
- Learn the four imperatives for customer education in 2026
- See how to turn individual wins into repeatable workflows that strengthen learning outcomes
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