Customer Education
5 top product adoption software platforms to boost user engagement
With so many tools on the market, finding the right product adoption platform can be overwhelming. To make your search easier, we’ve picked five of the top solutions…
Customer Education
How to use engaged learning strategies in customer education
Let’s face it: engaging learners, and thus customers, is hard. They’re all bombarded with so many distractions, it’s hard to grab and keep their attention. But here’s the…
Customer Education
The product adoption lifecycle explained: Engaging every adopter segment
Getting customers to adopt your product isn't just about offering great features—it's about understanding who your customers are, how they think, and what they need at every stage…
Customer Education
From onboarding to mastery: Crafting a scalable user adoption strategy
Are you looking for strategies to improve user engagement from day one? You’re in the right place—this blog post will give you an actionable, effective user adoption plan.…
Customer Education
The 14 best extended enterprise learning management systems for enterprise training
Extended enterprise training refers to training programs addressed to stakeholders outside of your company, like customers, franchisees, vendors, consultants, contractors, and channel partners (like resellers, suppliers, or distributors).…
Customer Education
Mastering the new product adoption process: A complete guide for product-led companies
The concept of product adoption isn't new. It's been around since the Industrial Revolution when mass production of goods meant companies needed to get people interested in their…
Customer Education
How to choose the right customer education platform [+RFP template]
Finding the right customer education platform is a key factor in the success of your program. The right LMS platform will look different for every company, depending on…
Customer Education
How to Deliver a Convincing Customer Education Pitch
Securing buy-in for a customer education program can feel like an uphill battle. Customer education initiatives are often deprioritized due to conflicting priorities, perceived difficulty, and unclear ROI.…
Customer Education
Leadership objections to customer education (a CSMs’ objection-handling playbook)
Customer Success Managers (CSMs) are among the first teams to realize the need for customer training: repeated customer questions, requests for more features often come to you first…
Customer Education
How to identify customer education needs across teams and customers
A well-crafted customer education program can drive product adoption, reduce churn, and improve overall satisfaction. Its success, however, largely depends on your ability to identify and address key…
Customer Education
The benefits of blended learning for customer education
After years of focusing on marketing efforts that were meant to bring new leads, companies finally realized there was more value to retention. That’s how customer education became…