Customer Education
Customer training: Strategy and best practices
Complex products? Check. Customers with short attention spans? Check. Pressure to prove ROI? Got that too. We've all faced this while trying to improve customer training. Many leaders…
Customer Education
Leadership objections to customer education (a CSMs’ objection-handling playbook)
Customer Success Managers (CSMs) are among the first teams to realize the need for customer training: repeated customer questions, requests for more features often come to you first…
Customer Education
How are you using AI in customer education? [5-min survey]
AI is showing up in customer education, but the picture is still fragmented. Some teams are automating course creation. Others are using it to personalize learning or speed…
Customer Education
Grow your funnel: Scalable education strategies for customer success
Did you know that customer education is a great way to lead your prospects across the funnel, without ever sounding salesy or pushy? In our recent webinar, we…
Customer Education
How to evaluate LMS platforms for customer education
Customer education has different needs than internal training. It has to scale easily. It has to be engaging. And it has to be effective. That’s not something that…
Customer Education
Customer education: How to build a great online corporate training program
The first rule of a sustainable business is that “it costs five times as much to attract a new customer than to keep an existing one.” The key…
Customer Education
Top 12 customer training LMS software in 2026
Offering customer education helps customers discover and master your product’s features. Not only that, but a customer education program gives your sales team one more argument to close…
Customer Education
Product training for customers: A complete guide
Here’s a shocking truth: delivering a best-in-class or innovative product is only half the battle—the real game-changer is training customers on products, so they can integrate them into…
Customer Education
Product adoption framework: A complete guide for SaaS success
Driving product adoption is one of the biggest challenges SaaS companies face today, but it’s inarguably your number one priority if you want to sustain your business. Getting…
Customer Education
What is digital adoption? Definition, benefits, and strategies
This is your one-stop guide to understanding digital adoption and successfully introducing new tools to the workplace. Whether your goal is successful digital adoption or a full-on digital…
Customer Education
5 effective strategies to boost SaaS user adoption
User adoption in SaaS is challenging. Getting users to not only try your product but truly integrate it into their lives is no small feat, especially with all…