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Danielle Evans: “As a leader, you need to learn to step out of the way”
Danielle Evans leads Customer Education at Sendoso. She has lived the math many CE leaders are familiar with: dozens of product training videos, a high number of releases…
Customer Education
Roberto Aiello: “Not every problem needs a course”
"We need a course for this.” That sentence shows up in every CE inbox sooner or later, and it’s usually said with the best intentions. A course feels…
Customer Education
17 best online learning platforms for businesses in 2026
I could go about telling you how online learning has changed digital education by making knowledge accessible to everyone, anywhere, and at their own pace. But as a professional in your area...
Business Growth
Multi-client training architecture in LearnWorlds: Three practical models
If you’re running training for multiple organizations, you don’t need convincing that the content is only half the work. There’s a lot of unglamorous admin work that needs…
Business Growth
Course Creation & Design
Kristine Kukich: “When customer education works, tickets don’t go away”
Should ticket deflection really be a relevant success metric in customer education? It’s tempting to say “yes” because fewer questions indicate customers are better educated. And of course,…
Customer Education
Why the age of AI enlightenment needs more modern-day Socrates
There’s a strange thing happening in learning right now. The tools are getting smarter and our confidence is exponentially growing. We ask, AI answers within seconds. That makes…
AI
The real reasons customer success doesn’t scale (and what to do about it)
Customer success teams don't fail because they lack effort. When executives say “our CS doesn’t scale” what they usually mean is this: we've hired smart people to answer…
Business Growth
Customer Education
Most popular...
Stop sending one-size-fits-all onboarding emails
Are your onboarding emails getting ignored? More often than not, the cause isn’t a dull subject line or poor timing. Onboarding emails often assume that all customers need…
Customer Education
Is your onboarding playbook costing you renewals? Here’s how to fix it.
Customer success teams spend weeks perfecting onboarding sequences, rehearsing demos, and building slide decks. They watch completion rates climb and feel satisfied. Then, six months later, those same…
Customer Education
Comparing LMS vs CMS vs LCMS: A comprehensive guide
As an educator who got to experience both the traditional classroom and the world of online learning, I realized quite early (luckily) that teaching online is more than just the content you provide...
Business Growth
How to fund a customer education academy (without asking for more budget)
You’re trying to build a business case for launching a customer academy and budget is naturally a part of the conversation. But once you ask for funds, it…
Customer Education
37 AI writing tools to create and market your online course
Creating courses is a process that starts with content writing. The educational content you build for your learners is the foundation of all the learning experiences you want…
Course Creation & Design
The 17 best Kajabi alternatives reviewed for 2026
Kajabi is one of the most popular platforms for building and running your online course or membership website. Many course creators, digital entrepreneurs, and small online businesses use…
Business Growth