How are you using AI in customer education? [5-min survey]
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AI is showing up in customer education, but the picture is still fragmented.
Some teams are automating course creation. Others are using it to personalize learning or speed up assessments. A few are still watching from the sidelines.
There’s momentum, but no shared map.
That’s why we’re running a short survey to change that.
If you’re building or supporting customer education, we’d like to hear what you’ve tried, what you’re unsure about, and where you see the biggest potential when it comes to AI.
Why take part:
Why your insights matter
There’s no shortage of opinions about AI. What’s missing is grounded insights from the people doing the work.
We want to understand what’s actually happening inside customer education teams. What’s being tested, adopted, discarded. What’s saving time. What’s improving outcomes. And what still feels like noise.
Your answers will help fill in the gaps. Not just for us, but for other customer education teams trying to make sense of where to start and what to focus on next.
The report will combine what we learn from the survey with practical input from customer education professionals already working with AI.
Why now
When it comes to AI, we’re past the novelty phase. Most teams aren’t asking if they should use AI. They’re asking how.
How to integrate it into existing workflows without compromising quality. How to use it to support learners, not just scale content. How to move fast without losing compass.
The pressure to deliver is real. Learners expect faster answers, more relevant content, and better support. Budgets are tighter. Teams are leaner. And AI is often viewed as the magic fix that solves all of that.
Is it, though?
At LearnWorlds, we’re learning where AI makes the biggest difference and where it still needs a careful hand. We’ve seen the potential. We’ve seen the limits. And we’re listening closely to what’s coming next.
But we can’t do this alone. Without clear examples, shared benchmarks, or honest discussions, it’s hard to know what progress actually looks like.
Time to put the hype aside and bring together real use cases, surface thoughtful practices, and learn what’s actually working.
If you’re involved in customer education, your perspective matters. Share it with us to help map the actual impact of AI.
Androniki Koumadoraki
Androniki is a Content Writer at LearnWorlds sharing Instructional Design and marketing tips. With solid experience in B2B writing and technical translation, she is passionate about learning and spreading knowledge. She is also an aspiring yogi, a book nerd, and a talented transponster.
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