Customer Service
Add Zendesk messaging to your school with the Zendesk LMS integration
Put your Zendesk chat widget on your school so visitors reach your support team. The Zendesk LMS integration connects with your subdomain.
TL;DR
The Zendesk integration adds your Zendesk messaging widget to your LearnWorlds school, so visitors reach your support team without leaving your site.
Skip the code snippet. Paste only your Zendesk subdomain into LearnWorlds
Stop sending visitors elsewhere for help. The chat box sits in the bottom right corner
Drop the default spot. Move the widget with Zendesk positioning code
Best for: Support teams who already run customer messaging in Zendesk.
What you can do with Zendesk and LearnWorlds
Pick a messaging widget
Choose and customize the widget in Zendesk Admin Center under Channels > Messaging and social > Messaging.
Connect with your subdomain
Copy the subdomain from your Zendesk URL and paste it into LearnWorlds, which asks for the subdomain alone.
Reposition the widget
Use Zendesk’s API code to move the widget vertically, horizontally, or both. Add it in the LearnWorlds custom code editor.
Target the course player
Inject that positioning code in the course player only with the liquid In Course Player conditional.
How LearnWorlds and Zendesk integrate
See what happens on your school once Zendesk is connected. Conditional rows need a setting or extra code first.
| LearnWorlds | Zendesk | Type of trigger |
|---|---|---|
| Someone visits your school | The Zendesk chat box appears in the bottom right corner | Automatic |
| GDPR compliance is on and a visitor accepts cookies | The Zendesk help button shows for that visitor | Conditional |
| Positioning code added in the custom code editor | The widget moves vertically, horizontally, or both | Conditional |
| Positioning code set with the In Course Player conditional | The new position applies in the course player only | Conditional |
How to set up the LearnWorlds and Zendesk integration
You need a Zendesk account. At the end, your Zendesk chat box shows in the bottom right corner of your school page.
1. Log in to Zendesk
Log in to your Zendesk account, or create one first. Requires: a Zendesk account.
2. Open the Admin Center
In your Zendesk dashboard, click the Admin Center option.
3. Customize a messaging widget
Open Channels > Messaging and social and click Messaging. Choose the widget you want and click Edit to customize it.
4. Copy your Zendesk subdomain
Copy the subdomain from your Zendesk URL, then log in to your LearnWorlds school.
5. Paste the subdomain and save
Open Settings > Integrations > Customer Service and click Activate. Paste the subdomain and save. For the full setup guide, see the Zendesk help article.
What the Zendesk integration handles automatically
Show the chat box
LearnWorlds automatically shows the Zendesk chat box in the bottom right corner when someone visits your school.
| What LearnWorlds handles automatically | What your team configures |
|---|---|
| Shows the Zendesk chat box to school visitors | Customizes the messaging widget in Admin Center |
| Places the chat box in the bottom right corner | Adds Zendesk positioning code to move it |
| Holds the help button until cookies are accepted | Turns on GDPR compliance in LearnWorlds |
Who uses the Zendesk integration and how
Support teams already working in Zendesk messaging
Customize a messaging widget in Admin Center, paste your subdomain into LearnWorlds, and school visitors reach your team from the chat box.
Course teams adjusting the widget in courses
Get positioning code from Zendesk, add it with the In Course Player conditional, and the widget moves only inside the course player.
What our customers are saying
“If in a week our team could onboard five companies, now they can onboard ten companies in one training session, in one day.”
Lara Oliveira, Community Learning Experience Specialist, Blip
“I love their customer support, which is top tier. I always receive quick replies, and they always solve my issues. When I first joined LearnWorlds, the platform was very simple to understand and get by. We’ve been going strong and love it!”
“The user interface is excellent, both on the main website and inside the virtual classroom. The integrations are incredibly comprehensive—so much so that after more than two years on the platform, I still haven’t explored them all.”
“I like that LearnWorlds provides me with a fully functional website where I can offer my students self-study resources and a community chat. The team is responsive and professional, and they really care about what they are doing.”
“I really appreciate the customer service at LearnWorlds; it’s been incredible and every time I’ve reached out, they’ve been expedient and gone above and beyond, even when they didn’t have something yet but were working on it.”
“The platform has been easy to set up and navigate. Plus, the onboarding calls have been helpful and tech support is extremely responsive! I am so pleased So far, the tech support has been worth every penny I’ve paid!”
“The platform integrates our website, funnels, marketing, and learning system all in one place, which is super convenient. I also appreciate their regular updates and the support team, which is extremely responsive.”
“I’ve been very impressed with LearnWorlds’ level of service so far. They’ve been very helpful with technical issues I don’t have the skills to deal with. It’s easy to use, and the initial setup was pretty easy.”
“We love how it has improved communications with our students. Daily tracking of student activity is vital to our programs and the reporting options help us see where all students are in the push of a button.”
“The wide range of features, responsive support, and regular platform updates. The value is good for the price, especially considering the range of features, regular updates, and responsive customer support.”
“The platform is really configurable, giving us a huge amount of flexibility about how to lay out our course. It’s allowed us to deploy our course in a drip feed format, which is fantastic for our learners.”
“I love how LearnWorlds makes it easy to write and implement my training materials. The platform’s support team is fantastic, providing clear answers quickly, which has been really useful.”
“What I like most about LearnWorlds is how easy and intuitive it is to use. I also really like the possibility to customize the school and make it fit your own style and brand.”
“Many features and almost everything can be customized, which makes it very easy to configure it the way you like.”
“The site is very user friendly and easy accessible. UI/UX is wonderful. The onboarding was also very easy”
“There are a lot of unique and user friendly features. The system is very customizeable.”
FAQs
Every paid plan includes it, from Starter up to High Volume and Corporate. You can browse other tools on the LearnWorlds integrations page.
It works with your school’s cookie opt-in. If your school is GDPR compliant, visitors need to accept cookies before the Zendesk help button shows up.
Only your Zendesk subdomain, copied from your Zendesk URL. Paste it under Settings > Integrations > Customer Service and save.
Contact Zendesk. Its API codes can move the widget vertically, horizontally, or both. Zendesk can tell you how to build that code, and you add it in the custom code editor.
Yes. You log in to Zendesk, customize a messaging widget in Admin Center, and copy your subdomain. If you don’t have an account, create one first.
Yes, if your support team already uses Zendesk messaging. Setup takes five short steps, and the chat box then appears on your school with no extra work.
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