AI
Top 5 AI elearning authoring tools to simplify content creation in 2026
Alexandra Cote and 1 more
10 min
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How to launch a customer academy on a lean CS team in 30 days
Your customer success team is running the same onboarding call for the fifteenth time this month. Support agents are not doing any better, replying to tickets they have…
Customer Education
How to sell online courses: the complete 2026 guide
The elearning market is expected to reach $319 billion by 2029 (Source: Elearning Statistics). Whether you're looking to generate additional income, establish expertise in your industry, or build…
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For most Customer Success teams, the official part of customer training looks like this: you run the kickoff, walk new users through setup, send a recap email, and…
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The LMS market is growing fast—it's expected to more than double by 2028 [1]. The SaaS LMS market is projected to grow from $100 billion in 2021 to…
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Customer success professionals juggle onboarding and training, renewals, support escalations, and never-ending rounds of product updates. Every week, the same questions pop up, the same how-to emails get…
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How to build a customer education program from start to finish
When it comes to attracting, engaging, and retaining customers, customer education stands out as one of the most effective and long-term solutions. By integrating a customer education program…
Customer Education
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Blended learning is an educational approach that combines traditional teaching methods (eg inside the classroom) with online teaching methods through a series of online educational materials and interactive…
eLearning Strategies
How to choose a customer success LMS that pays off
Customer success teams are under pressure to speed up onboarding, drive product adoption, and prove their impact on NRR without growing the budget. That’s why LMS platforms are…
Customer Education
Employee training and development: A step-by-step guide to doing it right
I’ve been writing employee and retention content for employers for three years now, and I sift through a ton of research to keep that content sharp. After all…
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Design a training program: How to boost employee performance with elearning
Employee training programs are one of the top benefits modern employers offer. In fact, 8 out of 10 employers [1] provide formal education either to upskill their employees…
L&D Strategies
Start here: three repeatable customer success processes to automate for impact
Customer success work takes a toll on you. You’re dealing with back-to-back calls, replying to repeat questions that could have been avoided, and constant pressure to prove you’re…
Customer Education