Workable Academy enrolls more than 2k learners in a year using LearnWorlds

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350

Monthly Active Users

Courses Created

2K+

Learners

The challenge:

Before the launch of Workable Academy, the Customer Enablement team would host weekly webinars. Workable wanted to create on-demand, accessible training to increase customers’ understanding, usage, and feature adoption.

The solution:

LearnWorlds enabled Workable to create professional and tailored learning experiences for its customers while staying in line with its branding.

The results:

In a little over a year, the Workable Academy was built from scratch, offering 19 courses and hosting more than 2K learners. The ratio of tickets per monthly active user has decreased from 8.2% to 7.5%.

Workable

Workable offers a comprehensive suite for hiring and employee management, making HR tasks simpler and more efficient. It's designed to help companies of all types manage their recruitment and HR processes from one place. Since 2012, Workable has helped over 27,000 companies of all sizes make over 1.5 million hires.

INDUSTRY: Cloud applications/software

HQ: USA

PROJECT DURATION: 1 year+

The challenge:

Offering on-demand learning for all customers

The challenge:

Offering on-demand learning for all customers

The need for self-service onboarding

Learning to use a new platform or tool can be daunting. People at Workable acknowledged that and wanted to offer on-demand training resources to replace their live weekly webinars and enable every customer to navigate and use the platform with confidence.

Finding the right platform

The search for the right platform took roughly 4 months. Workable’s main focus was the learner experience – they wanted an easy-to-navigate platform with the ability to design clear yet aesthetically pleasing courses. Customization based on user permissions and branding were also key requirements.

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THE SOLUTION & RESULTS:

Workable trains 2K+ customers and decreases incoming support tickets

THE SOLUTION & RESULTS:

Workable trains 2K+ customers and decreases incoming support tickets

Workable ultimately chose LearnWorlds. In a little over a year, the Workable Academy was built from ground zero and hosted over 2,000 learners, seeing over 10% user growth each month. Since launching Workable Academy, Workable has decreased their ratio of support tickets per monthly active user from 8.2% to 7.5%.

"LearnWorlds is an intuitive platform that allows you to create professional and tailored learning experiences, backed by a great team that is there to support you along the way. Recent updates have made our Academy even easier to manage and beautiful in design."

Nick Polanchik & Brittany Hadzy

Nick and Brittany are part of the Customer Enablement team at Workable. Nick, Manager of Customer Enablement, has previously worked in new student orientation utilizing several tech tools. Brittany, Customer Enablement Specialist, has a background in education and nonprofit, where she taught classes and workshops.

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