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Why the age of AI enlightenment needs more modern-day Socrates
There’s a strange thing happening in learning right now. The tools are getting smarter and our confidence is exponentially growing. We ask, AI answers within seconds. That makes…
AI
The real reasons customer success doesn’t scale (and what to do about it)
Customer success teams don't fail because they lack effort. When executives say “our CS doesn’t scale” what they usually mean is this: we've hired smart people to answer…
Business Growth
Customer Education
Stop sending one-size-fits-all onboarding emails
Are your onboarding emails getting ignored? More often than not, the cause isn’t a dull subject line or poor timing. Onboarding emails often assume that all customers need…
Customer Education
Is your onboarding playbook costing you renewals? Here’s how to fix it.
Customer success teams spend weeks perfecting onboarding sequences, rehearsing demos, and building slide decks. They watch completion rates climb and feel satisfied. Then, six months later, those same…
Customer Education
Comparing LMS vs CMS vs LCMS: A comprehensive guide
As an educator who got to experience both the traditional classroom and the world of online learning, I realized quite early (luckily) that teaching online is more than just the content you provide...
Business Growth
How to fund a customer education academy (without asking for more budget)
You’re trying to build a business case for launching a customer academy and budget is naturally a part of the conversation. But once you ask for funds, it…
Customer Education
37 AI writing tools to create and market your online course
Creating courses is a process that starts with content writing. The educational content you build for your learners is the foundation of all the learning experiences you want…
Course Creation & Design
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The 17 best Kajabi alternatives reviewed for 2026
Kajabi is one of the most popular platforms for building and running your online course or membership website. Many course creators, digital entrepreneurs, and small online businesses use…
Business Growth
Top 5 AI elearning authoring tools to simplify content creation in 2026
You don’t need me to tell you AI has completely changed the face of educational content creation. It’s there, clogging up your social media feeds and deep in…
AI
Best 8 platforms to sell training videos online
Last week, I was jumping around the internet searching for online courses on generative engine optimization, or GEO. The topic itself is important—at least to me—but I was…
Business Growth
SCORM file: What it is and how to create one
This comprehensive guide will explore everything there is to know about SCORM files and packaging. You’ll learn the difference between key terms like SCORM compliant and SCORM certified,…
Course Creation & Design
5 popular monetization strategies for online courses
The demand for online learning extends beyond academic education and workplace skills. People seek fulfilling hobbies, explore topics that expand their perspectives, and pursue personal development through structured…
Course Selling & Marketing
How to launch a customer academy on a lean CS team in 30 days
Your customer success team is running the same onboarding call for the fifteenth time this month. Support agents are not doing any better, replying to tickets they have…
Customer Education