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Ever thought about the impact of well-trained customers on your business? In today’s competitive business landscape, businesses of all sizes need to deploy customer training as a way to stand out. Well-trained customers are more likely to remain loyal and become advocates for your brand, driving word-of-mouth referrals and contributing to overall business growth.
A Learning Management System (LMS) plays a pivotal role in streamlining and enhancing customer training initiatives. By providing a centralized platform for delivering on-demand training content, an LMS can significantly improve the learning experience and help you reach your entire customer base no matter where they are located.
In this post, we’ll review some of the best customer Learning Management Systems designed to support and scale your customer training efforts!
Before we dive into the details, let’s see the best customer Learning Management Systems at a glance:
1. LearnWorlds – Our Choice
LearnWorlds is the best LMS platform for varying training needs and use cases, from employee upskilling and compliance training to partner and customer education. Offering a comprehensive feature set at a reasonable price, our learning platform empowers you to design impactful training experiences, delivered live or on-demand.
LearnWorlds enables you to craft truly engaging training programs by incorporating a variety of media formats, including interactive elements and SCORM files, and with its built-in community. Our intelligent AI assistant with built-in prompts can handle everything from course outlines and content creation to assessments, feedback, and marketing materials.
The built-in drag-and-drop website builder allows you to design a stunning and professional website that perfectly reflects your brand identity. The platform’s built-in eCommerce toolkit allows you to sell your courses and generate revenue from your training programs.
LearnWorlds also empowers you to manage online courses for a diverse audience. With the Multiple Schools functionality and Clone & Sync feature, you can streamline the process of building diverse learning environments and training programs. At the same time, you can automate repetitive tasks and bulk actions and use the User Roles and User Groups features for better access control and higher security.
A wide range of APIs and integrations allows you to seamlessly connect LearnWorlds with your existing tools and CRM systems. Plus, with detailed reports and metrics you can gain valuable insights into learner engagement with the course content and the overall performance of your academy, including sales. Understanding the importance of reaching our audience on mobile devices, LearnWorlds additionally enables you to launch your own branded mobile app!
Advantages
- Content authoring tools
- Website Builder
- Custom User Roles and User Groups
- Clone & Sync for fast school creation
- eCommerce
- Multiple Schools
- AI tools for course outline, learning objective, assessment, and feedback generation
- Copyright protection
- CRM & customer service integrations (Hubspot & Zendesk)
- Community for better customer engagement
- API, Webhooks & SSO to connect with the existing tech stack and ensure quick setup and efficiency
- Native, white-label mobile app
- Collaborative learning through built-in community
- High scalability
- Stellar customer support and customer success teams
Disadvantages
- Learning curve
- Limited gamification
Pricing plans
LearnWorlds offers a 30-day free trial (no credit card required) and 4 main plans:
2. TalentLMS
TalentLMS is a user-friendly and feature-packed LMS solution, ideal both for employee training and customer training programs. At a budget-friendly price point, the platform offers a compelling combination of functionality and value, including AI tools, rich gamification features, and a content library.
TalentLMS has branding capabilities, supports custom user types, and separate learning environments through its Branches function. The platform offers basic eCommerce functionalities, allowing you to monetize your training programs if needed. It features assessments and in-depth reporting to help you evaluate learner progress and, being available in 40 languages, it can cater to a global audience.
Advantages
- Very intuitive
- Rich gamification options
- Excellent customer support
- White-label
- TalentCraft (AI tool)
Disadvantages
- Lacks advanced assessment builder
- Lacks advanced course editing tools
- Occasional issues during integration setup
- Basic course and website customization
- Complex admin tasks
Pricing plans
TalentLMS recently updated its pricing plans. The following plans accommodate up to 20 users and the cost escalates as the number of users increases. Instead of a free trial, they offer a free plan that supports up to 5 users and 10 courses:
3. Absorb LMS
Absorb LMS is one of the best LMSs to create impactful customer education experiences. This user-friendly platform simplifies course creation, allowing you to incorporate engaging elements like videos, quizzes, and documents. SCORM compliance ensures seamless integration with any existing eLearning modules you might have. For added convenience, Absorb offers a mobile app.
Absorb leverages AI to personalize the learning journey with personalized course recommendations. The platform’s Intelligent Assist supports natural language processing capabilities, offering additional support with administrative tasks.
Finally, Absorb offers analytics that provide valuable real-time insights into learner progress, knowledge retention, and overall program effectiveness, although some users mention that the reporting tool is rather basic and complicated to use.
Advantages
- Very intuitive
- Advanced AI assistant
- Built-in content authoring
- Feature-rich
- Excellent customer support
Disadvantages
- Limited built-in integrations
- Few bulk actions
- Features are hard to locate
- Limited shopping cart functionality
- Cumbersome and limited intuitive and lacks filters
Pricing plans
Absorb LMS does not disclose its pricing plans publicly. For detailed pricing information, it is best to contact Absorb LMS directly.
4. LearnUpon
LearnUpon is a user-friendly cloud-based LMS for customer onboarding and employee training. It integrates seamlessly with webinar tools, allowing you to conduct instructor-led training with scheduling, attendance tracking, and reminders. Its advanced AI tool assists with training content creation and offers interactive coaching bots for a more personalized touch.
LearnUpon allows you to create custom learning portals and storefronts to sell your courses. The platform provides a variety of assessment options, including different question types, assignments, and surveys to gauge learner understanding.
A centralized Resource Center keeps training materials organized, while user segmentation allows for access control, task automation, and even self-registration. It also integrates with CRM systems to enable automatic user enrollment and facilitate the onboarding process.
Advantages
- AI-powered learning with coaching
- Excellent customer support & CSMs
- Budget-friendly
- Multiple portals with access control
- Centralized resource center
Disadvantages
- Lacks customization features
- Learning paths are not flexible
- Limited bulk actions
- Lacks robust reporting
- Features are hard to locate
Pricing plans
LearnUpon offers 3 plans (Essential, Premium, and Enterprise). The pricing is not disclosed.
5. Skilljar
Skilljar is an LMS provider that helps businesses scale their customer education efforts. This powerful customer training software comes equipped with features like multitenancy, white labeling, and advanced user roles for granular control. An integrated eCommerce engine allows you to sell subscriptions, leverage payment gateways, and offer flexible pricing options.
Skilljar boasts a robust engine with diverse quizzing options for your training courses and supports live training sessions for a more interactive experience. For businesses using Salesforce, Skilljar offers the ability to link training seats directly to contracts, streamlining access control, progress tracking, and revenue recognition.
Advantages
- Intuitive for learners
- Multitenancy
- eCommerce ready
- Advanced certificate builder
- Excellent support
Disadvantages
- Complex course setup
- Limited reporting capabilities
- Basic design customization
- Limited options for lesson types and quiz questions
- Limited social interactivity
Pricing plans
Skilljar offers various plans, but pricing is not disclosed.
6. Gainsight Customer Education
Gainsight Customer Education (formerly Northpass) is a SaaS platform specifically designed for customer education. The platform offers an intuitive interface and a seamless user experience that minimizes the learning curve for both administrators and learners. Additionally, Gainsight supports extensive customization and branding, allowing you to reflect your brand identity.
Gainsight seamlessly integrates learning data with information from your CRM, HRIS, and product, offering a holistic view of customer education effectiveness. Other noteworthy features include a centralized media library for easy asset management, the ability to embed videos directly into presentations, and downloadable video options for offline access.
Advantages
- Intuitive UI
- Embed in App capability
- Media library
- Built-in course authoring tool
- Downloadable videos
Disadvantages
- Lacks in-depth reporting
- No course templates available
- Lacks customization options for learning paths
- No AI content creation
- Needs more detailed content versioning
Pricing plans
Gainsight has a fixed price for unlimited learners, admins, and content. The pricing is not disclosed on the website.
7. Eurekos
Eurekos is a customer training LMS packed with features to streamline your education efforts. This intuitive platform offers built-in eCommerce capabilities that allow you to sell online training directly through branded portals. Their mobile learning app ensures accessibility on the go, although building a custom-branded mobile app isn’t currently supported.
Eurekos LMS empowers you to create personalized learning journeys with playlists and incorporates a variety of content formats, like videos, quizzes, surveys, and certificates. Eurekos’ training platform supports eCommerce by integrating with various payment processors and allowing you to create coupons.
Advantages
- Built-in course authoring tool
- Fast content development
- User roles
- Multi-language support
- Offline mobile app
Disadvantages
- Lacks in-depth reporting
- Limited assessments
- UI needs improvement
- No AI
- Limited design customization
Pricing plans
Not disclosed.
8. ReadyTech
ReadyTech is an intuitive platform that offers IT labs, virtual instructor-led training (VILT), and self-paced learning. It supports interactive online learning via breakout rooms, virtual whiteboards, hands-on exercises, and group activities. ReadyTech also features a built-in Dropbox integration for easy sharing of learning content.
Other interesting features include online and offline chats for real-time customer support and ready-made course templates for self-paced learning programs. ReadyTech supports role-based access, assessments, certifications, and reporting.
Advantages
- Collaborative, social learning
- eCommerce support
- Virtual labs
- Ready-made course templates
- Intuitive
Disadvantages
- No AI
- Connectivity issues/slow performance
- Lacks integrations & LMS features
- Cumbersome reporting
- Learning curve
Pricing plans
Not disclosed.
9. WorkRamp
WorkRamp simplifies new customer onboarding with its user-friendly interface and support for structured learning paths. The platform features a built-in content authoring tool, Learning Cloud, which makes content creation easy and includes a quiz builder and reporting tools to track learner progress and completion rates.
WorkRamp integrates seamlessly with existing tools and offers WorkRamp Communities to facilitate learning and collaboration through forums and discussions. It also supports live events with features like attendance tracking and automated calendar invitations.
Advantages
- Quick setup
- Responsive customer support
- Reasonable price
- Built-in authoring tool + AI
- WorkRamp Communities
Disadvantages
- Confusing navigation
- Lacks robust reporting
- Limited design customization
- Limited assessments
- Limited user roles
Pricing plans
Not disclosed.
10. Intellum
Intellum initially stands out with its sleek and intuitive interface, but it’s more than just looks. The platform offers a centralized asset library and supports versioning to streamline, simplify, and speed up content management. It also allows you to build customized learning paths and collections, as well as separate branded learning environments.
Intellum takes personalization a step further with its intelligent recommendation engine, which automatically suggests content, topics, and events based on each user’s activity history and preferences. The platform offers a built-in community and advanced gamification features like reputation points, credentials, leaderboards, and challenges to enhance learner engagement.
Advantages
- Beautiful user interface
- Highly customizable design
- Content recommendation engine
- Assets library
- Built-in content authoring
Disadvantages
- Not very intuitive for admins
- Needs more integrations
- Needs more customizable reporting
- No AI
- Limited design customization
Pricing plans
Not disclosed.
11. Sana
Sana is an AI-powered platform that promises higher course completion rates and a better customer experience. The platform enables you to create, review, and collaborate with other admins in real-time. It also allows you to create personalized learning journeys with automated workflows, including user enrollment, reminders, certifications, and email campaigns. Sana integrates with your CRM, so you can trigger training automatically based on CRM data.
Sana’s AI content editor can write, edit, translate, create images, and repurpose static files into interactive activities. AI can also act as a personal learning tutor, produce voice narrations, and generate content recommendations. As for reporting, Sana offers customizable AI-generated dashboards.
Advantages
- Collaborative content creation
- Advanced AI capabilities
- Interactive flip cards
- Voice narration
- Built-in virtual classroom
Disadvantages
- Occasional glitches
- Challenging setting up integrations
- Confusing navigation
- Lacks in-depth reporting
- Needs more access levels
Pricing plans
In conclusion, an LMS is a crucial tool for delivering effective customer education, ensuring that your customers are confident in using your product and fully supported throughout their journey. A robust LMS can make everything much easier by streamlining the content creation process, automating admin tasks, and offering a centralized location for all your training initiatives.
LearnWorlds stands out as the best choice for customer education with features like advanced AI assistant, Multiple Schools, branded mobile app, rich automations, and integrations. All in all, LearnWorlds offers a comprehensive suite of features to launch an engaging and effective customer training academy.
Discover why LearnWorlds is a top-rated LMS software with a 30-day free trial.
Further reading you might find interesting:
Androniki Koumadoraki
Androniki is a Content Writer at LearnWorlds sharing Instructional Design and marketing tips. With solid experience in B2B writing and technical translation, she is passionate about learning and spreading knowledge. She is also an aspiring yogi, a book nerd, and a talented transponster.
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