Membership & Community Building
Build and sustain an online learning community: Lessons from a 1.2-million-member creator
7 min
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Scale content workflows with AI: From quick wins to systems
If you sell online courses or run a learning business, you're producing more content than ever: blog posts, SEO pages, emails, social, and the course material itself. And…
AI
Business Growth
Customer education in SaaS: Why it matters and how to build it
What is customer education in SaaS? Customer education in SaaS, or customer training, is a strategic initiative that teaches customers how to use your product effectively. In more…
Customer Education
How to improve customer education (complete 2026 guide)
Customers who don't understand your product don't stick around. Τhe usual fixes (more support agents, bigger onboarding decks, extra CSM time) buy you time but don’t solve the…
Customer Education
How to deliver training to corporate clients: The ultimate 2026 guide for training providers
Delivering training to corporate clients looks straightforward until you're actually doing it. You're managing multiple companies, each with their own learners, reporting expectations, and ideas about what the…
Business Growth
Multi-client training architecture in LearnWorlds: Three practical models
If you’re running training for multiple organizations, you don’t need convincing that the content is only half the work. There’s a lot of unglamorous admin work that needs…
Business Growth
Course Creation & Design
The real reasons customer success doesn’t scale (and what to do about it)
Customer success teams don't fail because they lack effort. When executives say “our CS doesn’t scale” what they usually mean is this: we've hired smart people to answer…
Business Growth
Customer Education
Stop sending one-size-fits-all onboarding emails
Are your onboarding emails getting ignored? More often than not, the cause isn’t a dull subject line or poor timing. Onboarding emails often assume that all customers need…
Customer Education
Is your onboarding playbook costing you renewals? Here’s how to fix it.
Customer success teams spend weeks perfecting onboarding sequences, rehearsing demos, and building slide decks. They watch completion rates climb and feel satisfied. Then, six months later, those same…
Customer Education
How to fund a customer education academy (without asking for more budget)
You’re trying to build a business case for launching a customer academy and budget is naturally a part of the conversation. But once you ask for funds, it…
Customer Education
Top 5 AI elearning authoring tools to simplify content creation in 2026
You don’t need me to tell you AI has completely changed the face of educational content creation. It’s there, clogging up your social media feeds and deep in…
AI
Best 8 platforms to sell training videos online
Last week, I was jumping around the internet searching for online courses on generative engine optimization, or GEO. The topic itself is important—at least to me—but I was…
Business Growth