Customer Education
Roberto Aiello: “Not every problem needs a course”
"We need a course for this.” That sentence shows up in every CE inbox sooner or later, and it’s usually said with the best intentions. A course feels…
LearnWorlds News
LearnWorlds Evolution 4x: A year’s worth of releases in 8 weeks
Key takeaways LearnWorlds Evolution 4x is a 4 major event releases coming up in the next 8 weeks to redefine how online learning works in 2026—built to help…
Business Growth
17 best online learning platforms for businesses and course creators in 2026
I could go about telling you how online learning has changed digital education by making knowledge accessible to everyone, anywhere, and at their own pace. But as a professional in your area...
Course Creation & Design
Multi-client training architecture in LearnWorlds: Three practical models
If you’re running training for multiple organizations, you don’t need convincing that the content is only half the work. There’s a lot of unglamorous admin work that needs…
Customer Education
Kristine Kukich: “When customer education works, tickets don’t go away”
Should ticket deflection really be a relevant success metric in customer education? It’s tempting to say “yes” because fewer questions indicate customers are better educated. And of course,…
AI
Why the age of AI enlightenment needs more modern-day Socrates
There’s a strange thing happening in learning right now. The tools are getting smarter and our confidence is exponentially growing. We ask, AI answers within seconds. That makes…
Customer Education
The real reasons customer success doesn’t scale (and what to do about it)
Key takeaways Customer success doesn't scale when knowledge lives in individual conversations rather than reusable systems. The core problem is inconsistent onboarding, content that can't keep pace with…
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Customer Education
Stop sending one-size-fits-all onboarding emails
Key takeaways One-size-fits-all onboarding emails fail because they ignore differences in customer maturity, use case, role, industry, and learning preferences. Replace linear email sequences with self-directed learning pathways…
Customer Education
Is your onboarding playbook costing you renewals? Here’s how to fix it.
Key takeaways Adoption stalling after a few months, supports tickets surging, and low activation and feature usage are signals your onboarding playbook is broken. Outdated, static, and one-size-fits-all…
Business Growth
Comparing LMS vs CMS vs LCMS: A comprehensive guide
As an educator who got to experience both the traditional classroom and the world of online learning, I realized quite early (luckily) that teaching online is more than just the content you provide...
Customer Education
How to fund a customer education academy (without asking for more budget)
Key takeaways Most of the funding you need to launch a customer education academy is already there. You just need to make leadership see it. Reframe the conversation…
Product Updates
A smarter way to build content: Reusable Sections in LearnWorlds
Keeping content consistent is easy at the start, and surprisingly hard at scale. More pages. More courses. More resources. Before long, you are updating the same sections, banners, and settings in...
Course Creation & Design
37 AI writing tools to create and market your online course
Creating courses is a process that starts with content writing. The educational content you build for your learners is the foundation of all the learning experiences you want…